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Dr. Vallen has operated a successful consulting business, Gary Vallen Hospitality Consultants (GVHC), since 1971.  Comprised of numerous support staff, GVHC draws from a network of experts across the entire spectrum of the industry.  Make no mistake, these “Consultants” are the best in the industry and afford GVHC the most well-rounded hospitality industry consulting organization anywhere in the world.

 

 

 

 

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The 12th edition of Check-In Check-Out: Managing Hotel Operations reflects a significant revision of both content and approach to better align with evolving realities of today’s hotel industry. Since the last edition, hospitality operations have undergone major shifts in digital transformation, changing guest expectations, and new service delivery models shaped by both technological advancement and workforce challenges. This edition was carefully revised to help students and instructors keep pace with those changes.

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